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Big Four firms' India operations shine amid global slump
India's Big Four accounting firms have achieved remarkable growth, outperforming global peers in fiscal year 2026. PwC and Deloitte reported significant revenue increases, while KPMG and EY also saw substantial gains. Technology consulting is a major driver, contributing significantly to revenue across all firms. Despite reporting variations, all four have surpassed the $1 billion India revenue mark, signaling robust expansion and strategic investments in key service areas.
Share of services in exports rises to 48.8% in FY26
India's services exports have seen significant growth. The services sector now accounts for nearly half of the country's total exports. This rise is fueled by the IT sector and digital service delivery. Software services lead this expansion. Overall exports have also increased substantially. This trend highlights India's growing global trade presence.
Salesforce to acquire AI customer service platform Fin for $3.6 billion, days after fresh layoffs
Salesforce announces a $3.6 billion deal to buy AI agent firm Fin just days after cutting dozens of roles, as the software giant races to expand its autonomous AI capabilities for enterprise clients.
Infosys completes CMMI AI Maturity Framework and Pilot Assessment
Infosys has successfully completed and contributed to the CMMI AI Maturity (AIM) Framework and Pilot Assessment, conducted by CMMI Institute, a global leader in helping organizations reduce risk, boost performance and build capability. Through this collaboration, Infosys assisted with the advancement of the CMMI AIM framework contributing deep enterprise-scale perspectives on AI governance, responsible deployment, and outcome-driven practices that helped define how AI maturity is assessed and operationalized across global organizations. Infosys is among the first select group of organizations recognized globally to complete the pilot assessment, demonstrating a structured and responsible approach to scaling artificial intelligence across enterprise grade software engineering, agentic capabilities, and service delivery.
'Public Service Is Biggest Test Of Good Governance': PM Modi On 12-Year Milestone
The milestone drew congratulations from world leaders and international figures throughout the day.
The hidden Rs 9,000 crore business behind India’s water purifier boom
India's water purifier market is evolving beyond just selling machines. Companies are now focusing on the lucrative service sector, including filter replacements and maintenance. Eureka Forbes is a key player, expanding its technician network to tap into this growing market. This shift aims to build customer trust and ensure long-term revenue streams in a competitive landscape.
TCS signs multi-year service agreement with Canada Life
As part of the agreement, TCS will leverage its AI & digital capabilities to modernise and manage Canada Life's data centres, core infrastructure, end-user computing, and software lifecycle management. The transformation will help improve operational resilience, increase automation, and enhance user experience for its customers.
India's electric scooter boom: Mass market adoption spreads beyond metros
Electric scooter sales are expanding beyond big cities into smaller towns and rural India. This shift signals a mass-market phase for electric mobility. Established two-wheeler manufacturers are gaining ground. Consumer demand is rising due to fuel prices and growing EV acceptance. Reach, service, and trust are now crucial for success in this evolving market.
TRAI's early assessment suggests new Airtel Priority plans do not violate net neutrality norms
TRAI is diving deep into Airtel's latest Priority Postpaid plans that promise to utilize 5G network slicing for an elevated user experience. Early indications show that there's no infringement of net neutrality. Still, TRAI is on a mission to guarantee that all 5G customers enjoy consistent service levels.
BFSI firms set to see AI-led decision making & real-time fraud detection
Indian banks and financial firms are increasingly using AI for critical tasks like fraud prevention and decision-making. While early adopters are seeing success, many companies still face hurdles in infrastructure and governance. AI is now integral to core operations, not just customer service. Future plans focus on boosting productivity and customer growth through AI.
Irdai asks insurers to tie senior exec performance to customer service
India's insurance regulator, Irdai, is changing how insurance company executives are evaluated. Performance and pay will now be linked to customer results, not just financial numbers. Insurers must also share more data on product performance and customer service. This aims to build trust and accountability.
BLS International shares soar 9% as Q4 PAT jumps 29% YoY to Rs 187 crore
BLS International shares rose sharply on Wednesday after the company posted a strong Q4FY26 performance, with net profit rising 29% YoY to Rs 187 crore and revenue up 17.6%. Both Visa & Consular and Digital Business segments recorded solid growth, supported by new global visa centres and expanded service partnerships.